OUR REFUND POLICY
We guarantee that we always sell 100% authentic and fresh tea in vacuum sealed packs to ensure the aroma,freshness and flavour of the tea is retained for your enjoyment.However, as a result of any error from our side,if you find that you have been delivered the wrong tea or the packaging was not sealed properly, you can contact us for return and refund. Although such a situation is highly unlikely, we hope you understand that humans are prone to errors. We will correct any such situation by issuing you a full refund or replacement.To avoid situations where the flavour of any tea that you have ordered does not suit your taste, we advise that you order and try the sample pack first before ordering. We do not accept returns for items that are not personally liked by you.
SITUATIONS FOR RETURNS ACCEPTANCE
We accept returns and refund of tea, only under the following circumstances: 1. If you are delivered a different item than what you had ordered, please contact us via phone or email, so that we can arrange for the product to be returned and replaced. Returns must be unopened & unused and returned along with the original packaging. 2. If you are delivered a damaged item, please contact us via phone or email, so that we can arrange for the product to be returned and your money refunded or product replaced.
